CORONAVIRUS (COVID-19)

UPDATED 11am, 8 September 2020

O P E N

The House, Gardens, Gift Shop and Levens Kitchen are open Sunday - Thursday until 29 October.  

From 30 October, Levens Kitchen and the Gift Shop will open 7 days a week until 28 March 2021 (closed Christmas Eve, Christmas Day and Boxing Day and then from New Year's Day until 17 January 2021).

It will come as no surprise to learn that we have had to make some slight changes to the way we operate, but we're sure you'll understand that these alterations are necessary in order to keep our visitors and staff safe, so please bear with us during these exceptional times. 

Gardens admission tickets

Where possible, we ask that you purchase admission tickets to the Gardens online in advance.   Tickets are not date or time specific, and can be used anytime during our opening hours (Sunday - Thursday), before the end of the season on 29 October 2020. 

Fortunately we have plenty of space in the Gardens so adhering to social distancing rules is quite simple.  But, if we do feel that the site is becoming too busy, we will operate a one-out, one-in policy immediately.

If you buy a Gardens admission ticket and then decide you want to "upgrade" your ticket to include entry to the House, that's ok.  Simply go to the entrance kiosk and ask a member of staff - they will be more than happy to exchange your ticket to include the House tour, for a small additional cost of £4 per person. 

House & Gardens admission tickets

Tickets for House & Gardens admission can only be bought at the entrance kiosk.  In order to maintain social distancing, we will be offering guided tours of the House for groups of up to 8 people.  These will take place every 30 minutes between 10.30am and 3.30pm.  You can book your place on a tour by speaking to our kiosk staff when you arrive.  Tours will last approximately 30-40 minutes.  You should queue at the steps leading to the main entrance to the House at the 2 metre markers.  One of our knowledgeable House Stewards will come and meet you for your tour. 

Historic House members

HH members are welcome to visit at any time during our hours of business.  There's no need to book a visit time.  Just bring your membership card for scanning. If you want to visit the House, you will need to book onto one of the guided tours when you arrive at the entrance kiosk.  (Tours are subject to availability)

Levens Kitchen

Levens Kitchen offers a delicious, SEASONALLY INSPIRED MENU, as well as a TAKEAWAY MENU and the LEVENS PICNIC LUNCH (bookable in advance).  We have both indoor and outdoor seating, and we don't operate a table reservations system. Simply order at the counter, sit back down and relax, and the food will then be brought to your table. 

Purchases in the Gift Shop and in Levens Kitchen should be made by card, as we cannot accept cash.

To find out more about our opening arrangements, please take a moment to read COVID 19: OPENING ARRANGEMENTS - WHAT TO EXPECT prior to visiting. 

DOGS

Dogs are welcome on Levens Kitchen Terrace and in the courtyard area outside the Gift Shop only.  Dogs, with the exception of guide dogs, cannot be taken into the House and Gardens or inside the Gift Shop and Levens Kitchen. 

Thank you.

• Season tickets and admission tickets are NOT VALID ON FRIDAYS AND SATURDAYS as Levens Hall and Gardens are CLOSED.
• Season tickets and admission tickets for the House and Gardens or for the Gardens only are valid for use during the current season only. 
• Please see our opening times prior to visiting as these maybe subject to change.
• No ticket purchase is necessary for admission to Levens Kitchen, Gift Shop or Plant Centre.
• Refunds cannot be given under any circumstances.
• Season tickets and admission tickets purchased online must be used during the 2021 season.
• Levens Heritage accepts no responsibility for any personal property.
• Unauthorised duplication of any ticket may prevent your admittance to the event.    

• Picnic lunches & afternoon tea tickets are only valid for the date specified on the ticket and are not transferrable.
• Picnic lunches & afternoon tea tickets are not valid for use at special events.
• Picnic lunches & afternoon tea tickets cannot be used when purchasing on behalf of a group.
• See website for opening times and full details.
• Picnic lunches & afternoon tea tickets are only good for a single transaction.
• No exchanges or refunds can be offered.
• Any remaining amount is not exchangeable for cash or another voucher and will be automatically forfeited.
• Any additional cost exceeding the value of this ticket must be paid by the redeemer. 
• The menu may contain or come into contact with WHEAT, EGGS, PEANUTS, TREE NUTS AND MILK etc.  For more information, please contact Levens Kitchen by emailing houseopening@levenshall.co.uk    
• Special dietary requirements, and diary and gluten free options cannot be catered for.
• Picnic lunches & afternoon tea tickets will not be replaced when lost, damaged or stolen.
• Uauthorised duplication of any voucher or ticket will prevent you using it.
• Levens Hall reserves the right to amend these terms and conditions without prior notice.

It’s really important to us that you and your fellow diners enjoy the occasion, and we therefore kindly request that you abide by the following Terms and Conditions:

• Christmas menu tickets are valid for the date specified on your ticket only.
• FESTIVE DINNERS: You agree to pre-order your food by the Monday before your chosen dining date (ie by 30 November for 3 December dining, by 7 December for 10 December dining, and by 14 December for 17 December dining).  The Christmas Dinner Pre-order Form will be emailed to you with instructions on where to return the form, along with your tickets.
• FESTIVE LUNCHES: You agree to pre-order your food 72 hours in advance.  The Christmas Dinner Pre-order Form will be emailed to you with instructions on where to return the form, along with your tickets.
• Pre-order Forms must be emailed to houseopening@levenshall.co.uk
• You agree to arrive at 7pm for dining at 7.30pm.  Early/late arrivals cannot be accommodated.
• A children's portion for those under the age of 12, is available and must be indicated when completing the Pre-order Form.
• Children must be accompanied by an adult at all times.
• Current government restrictions mean that we cannot host groups of more than 6.  
• Christmas dinner tickets do not include admission to the House, Gardens or any other part of the Estate.
• You must observe any current government legislation and guidance in respect of Covid19. 
• No exchanges or transfers to other dates can be offered unless the event is cancelled.
• 100% refunds will be given if we are forced to cancel the dinner due to Covid19 and/or any government restrictions. 
• If you cancel less than 48 hours in advance, we will give you your deposit back in vouchers for use in Levens Kitchen, at a date convenient to you. 
• You must not attend the dinner if you have been ill in the 72 hours before the dinner with any diseases or infections, eg flu, diarrhoea, vomiting etc.  This is to protect our customers and staff.   100% refunds will only be given if you notify us more than 72 hours prior to your dining date. 
• If you are not able to attend, you can send somebody else in your place as long as they have your ticket for scanning on arrival.
• Levens Kitchen accepts no responsibility for any personal property.
• Unauthorised duplication of any ticket may prevent your admittance to the event.
• Drinks, and any additional food over and above items specified on the Christmas menu, are not included in the price of the ticket and should be purchased from Levens Kitchen.
• Consumption of your own alcohol is not permitted.
  
• Levens Kitchen reserves the right to ask any participants to leave at any time in the event that their behaviour, attitude and/or conduct is deemed by Levens Kitchen to be disruptive, offensive to others, dangerous, reckless, and/or harmful in any way.
• You may be photographed during the event and Levens Kitchen may use any photographs featuring you, and may cut, edit or adapt as necessary for use on the Levens Hall website, or other social media platforms.
• Levens Kitchen can provide a list of full ingredients included on the menu upon request.
• Where possible Levens Kitchen will do its best to accommodate special dietary requirements, but this may not always be possible.  Please check PRIOR to purchasing your tickets. 
• Levens Kitchen contains all know allergens and we cannot guarantee that dishes are 100% free of allergens.
• Levens Kitchen must be notified of any allergies, food intolerances, disabilities, diabetes, pregnancy etc 48 hours in advance of your meal.
• The menu may be subject to variation if ingredients are not available.
• Levens Hall reserves the right to amend these terms and conditions without prior notice.

• Vouchers are for use in Levens Kitchen only. 
• Vouchers cannot be used to purchase admission to the House or Gardens.
• Vouchers cannot be used for the purchase of alcohol.
• Vouchers are not valid for use at special events
• Vouchers cannot be used when purchasing refreshments on behalf of a group.
• Vouchers cannot be used to purchase any online tickets.
• See website for up-to-date opening times and full details.
• Vouchers are only good for a single transaction.
• No exchanges or refunds can be offered.
• Any remaining amount is not exchangeable for cash or another voucher and will be automatically forfeited.
• Any additional cost exceeding the value of this voucher must be paid by the redeemer.
• Vouchers are valid for 12 months from date of purchase.
• The menu may contain or come into contact with WHEAT, EGGS, PEANUTS, TREE NUTS AND MILK etc.  For more information, please contact Levens Kitchen by emailing houseopening@levenshall.co.uk
• Vouchers will not be replaced when lost, damaged or stolen.
• Unauthorised duplication of any voucher will prevent you using it.
• Levens Hall reserves the right to amend these terms and conditions without prior notice.