TERMS & CONDITIONS

ADMISSION TICKETS

• Tickets are NOT VALID ON FRIDAYS AND SATURDAYS as Levens Hall, Gardens, Kitchen, Gift Shop and Plant Centre are ALL CLOSED.
• Admission tickets for the House and Gardens or for the Gardens only are valid for use between Sunday 7 April and Thursday 3 October 2019 only.
• No ticket purchase is necessary for admission to Levens Kitchen, Gift Shop or Plant Centre.
• No exchanges or refunds will be offered unless the event is cancelled.
• Admission tickets purchased online must be used during the 2019 season.
• Levens Heritage accepts no responsibility for any personal property.
• Unauthorised duplication of any ticket may prevent your admittance to the event.
• Supper Club tickets do not include admission to the House and Gardens and are valid for the date specified on the ticket only.

GIFT VOUCHERS

• Vouchers cannot be used to purchase admission to the House or Gardens.
• Vouchers cannot be used for the purchase of alcohol.
• Vouchers are not valid for use at special events
• Vouchers cannot be used when purchasing refreshments on behalf of a group.
• Vouchers cannot be used to purchase any online tickets.
• Vouchers are not valid on Fridays and Saturdays as Levens Kitchen is closed.  See website for opening times and full details.
• Vouchers are only good for a single transaction.
• No exchanges or refunds can be offered.
• Any remaining amount is not exchangeable for cash or another voucher and will be automatically forfeited. Any additional cost exceeding the value of this voucher must be paid by the redeemer.
• Vouchers are valid for 12 months from date of purchase shown on the voucher.
• The menu may contain or come into contact with WHEAT, EGGS, PEANUTS, TREE NUTS AND MILK etc.  For more information, please contact Levens Kitchen by emailing houseopening@levenshall.co.uk
• Vouchers will not be replaced when lost, damaged or stolen.
• Unauthorised duplication of any voucher will prevent you using it.
• Levens Hall reserves the right to amend these terms and conditions without prior notice.  

SUPPER CLUB

• Supper Club tickets are valid for the date specified on your ticket only.
• You agree to arrive between the times specified on your ticket as early/late arrivals cannot be accommodated.
• A maximum of six tickets can be purchased by any one person.
• Supper Club tickets do not include admission to the House, Gardens or any other part of the Estate.
• No exchanges, refund or transfers to other dates can be offered unless the event is cancelled.
• If you are not able to attend on the night, you can send somebody else in your place as long as they have your ticket for scanning on arrival.
• Levens Kitchen accepts no responsibility for any personal property.
• Unauthorised duplication of any ticket may prevent your admittance to the event.
• Drinks, with the exception of those specified on the Supper Club menu for that particular event, are not included in the price of the ticket and should be purchased from Levens Kitchen.
• You are not permitted to consume your own alcohol on site.
• You will not attend if you have been ill in the 48 hours before the Supper Club event with any diseases or infections eg flu, diarrhoea, vomiting etc.  This is to protect our customers as these sorts of illnesses can be spread through food.
• Levens Kitchen reserves the right to ask any participants to leave at any time in the event that their behaviour, attitude and/or conduct is deemed by Levens Kitchen to be disruptive, offensive to others, dangerous, reckless, and/or harmful in any way.
• You may be photographed during the event and Levens Kitchen may use any photographs featuring you, and may cut, edit or adapt as necessary for use on the Levens Hall website or other social media platforms.
• Levens Kitchen can provide a list of full ingredients included upon request.
• Where possible Levens Kitchen will do its best to accommodate special dietary requirements, but this is not always possible.  Please email houseopening@levenshall.co.uk BEFORE booking tickets as refunds cannot be offered. 
• Levens Kitchen must be notified of any allergies, food intolerances, disabilities, diabetes, pregnancy etc by the Monday of the week in which the Supper Club is to be held. 
• You must be over 18.  We can accept children over the age of 15 if they are accompanied by an adult at all times. 
• The menu may be subject to variation if ingredients are not available.The menu may contain or come into contact with WHEAT, EGGS, PEANUTS, TREE NUTS and MILK etc.  For more information, please contact Levens Kitchen by emailing houseopening@levenshall.co.uk
• Levens Hall reserves the right to change these terms and conditions without prior notice.

AFTERNOON TEA

• Vouchers are only valid for the date specified on the ticket and are not transferrable. 
• Vouchers are not valid for use at special events
• Vouchers cannot be used when purchasing Afternoon Teas on behalf of a group.
• Vouchers are not valid on Fridays and Saturdays as Levens Kitchen is closed.  See website for opening times and full details.
• Vouchers are only good for a single transaction.
• No exchanges or refunds can be offered.
• Any remaining amount is not exchangeable for cash or another voucher and will be automatically forfeited.
• Any additional cost exceeding the value of this voucher must be paid by the redeemer.
• Vouchers are valid for the date specified on the voucher only and are not transferrable.
• The menu may contain or come into contact with WHEAT, EGGS, PEANUTS, TREE NUTS AND MILK etc.  For more information, please contact Levens Kitchen by emailing houseopening@levenshall.co.uk
• Diary and gluten free options cannot be catered for.   
• Vouchers will not be replaced when lost, damaged or stolen.
• Unauthorised duplication of any voucher will prevent you using it.
• Levens Hall reserves the right to amend these terms and conditions without prior notice. 

CHRISTMAS MENU

• Christmas menu tickets are valid for the date specified on your ticket only.
• You agree to pre-order your food 48 hours in advance by emailing the completed Pre-order Form with your requirements to houseopening@levenshall.co.uk
• You agree to arrive at the time you have stated on your Pre-Order Form as early/late arrivals cannot be accommodated.
• A children's menu, for those under the age of 12, is available and must be indicated when completing the Pre-order Form.
• Children must be accompanied by an adult at all times.
• For groups of 12 or more, for your comfort it may be necessary for us to serve your meal in the beautiful panelled Howard Room, with its cosy log fire and festival decorations.
• Christmas menu tickets do not include admission to the House, Gardens or any other part of the Estate.
• No exchanges, refunds or transfers to other dates can be offered unless the event is cancelled.
• If you are not able to attend, you can send somebody else in your place as long as they have your ticket for scanning on arrival.
• Levens Kitchen accepts no responsibility for any personal property.
• Unauthorised duplication of any ticket may prevent your admittance to the event.
• Drinks, and any additional food over and above items specified on the Christmas menu, are not included in the price of the ticket and should be purchased from Levens Kitchen.
• Consumption of your own alcohol is not permitted.
• You will not attend if you have been ill in the 48 hours before the meal with any diseases or infections, eg flu, diarrhoea, vomiting etc.  This is to protect our customers as these sorts of illnesses can be spread through food.
• Levens Kitchen reserves the right to ask any participants to leave at any time in the event that their behaviour, attitude and/or conduct is deemed by Levens Kitchen to be disruptive, offensive to others, dangerous, reckless, and/or harmful in any way.
• You may be photographed during the event and Levens Kitchen may use any photographs featuring you, and may cut, edit or adapt as necessary for use on the Levens Hall website, or other social media platforms.
• Levens Kitchen can provide a list of full ingredients included on the menu upon request.
• Where possible Levens Kitchen will do its best to accommodate special dietary requirements, but this may not always be possible.
• Levens Kitchen contains all know allergens and we cannot guarantee that dishes are 100% free of allergens.
• Levens Kitchen must be notified of any allergies, food intolerances, disabilities, diabetes, pregnancy etc 48 hours in advance of your meal.
• The menu may be subject to variation if ingredients are not available.
• Levens Hall reserves the right to amend these terms and conditions without prior notice.