COVID-19 OPENING ARRANGEMENTS
At the start of 2020, we could not have imagined keeping our doors shut to visitors for such a large part of the year. Sadly, as we launched into 2021, it seemed that nothing had changed significantly, but at long last we can look positively to the future ...
We have greatly appreciated your patience and understanding over the past twelve months, whilst we have worked through the latest Government legislation and guidance in order to keep our visitors and staff safe. We endeavour to keep the website as up-to-date as possible to reflect any changes, so we kindly ask you to READ ALL OF OUR OPENING INFORMATION CAREFULLY PRIOR TO VISITING to avoid any disappointment. Thank you.
Gardens
OPEN Sunday to Thursday (closed Fridays and Saturdays) 10am - 5pm
Tickets for the Gardens can be purchased online or at the entrance kiosk when you arrive. Tickets purchased online are not date or time specific, so can be used anytime during our standard opening times.
House
OPEN for guided tours Sunday to Thursday (closed Fridays and Saturdays) 10.30am - 4pm
Tickets for House tours can only be booked at the entrance kiosk on arrival and are subject to availability. They run every 20 minutes from 10.30am, the last tour departing at 3.10pm. Tours last approximately 45 minutes. If you buy Gardens tickets online, you can "upgrade" your tickets at the entrance kiosk to include a visit to the House at an additional charge of £4 per adult, £1 per child (aged 5-16) and £10 per family.
Levens Kitchen
OPEN for takeaways and dine in. 10am - 5pm, 7 days a week.
We do not take table reservations.
Shop
OPEN daily, Sunday - Thursday 10am - 5pm, Friday and Saturday 10.30am - 3pm
Historic House Members
Historic House members do not need to book a visit but should present their membership card for scanning at our entrance kiosk on arrival.
...and finally
Alterations to our opening times and arrangements may be necessary in order to keep our visitors and staff safe, as well as enabling us to ensure compliance with latest Government guidelines/legislation. Please bear with us during these exceptional times. We look forward to welcoming you ask you to check our website just PRIOR to visiting for the latest information.
To find out more about our opening arrangements, please take a moment to read the following information:
What to expect when you visit us:
- We are encouraging visitors to continue to wear face coverings in all indoor spaces.
- We are continuing to offer visitors the opportunity to scan the Test and Trace QR code, or complete the form provided with your name and contact information.
- Please maintain a 2 metre distance from visitors outside of your own household.
- 2m guidelines are clearly marked where there may be a need to queue.
- Please visit in group sizes to reflect current government guidelines.
- Please use the hand sanitizers when entering and exiting the site. Additional hand sanitizers can be found at various locations around the site, and you are encouraged to use them whenever possible.
- If our staff deem that the site is becoming too busy, we will operate a one-out, one-in policy.
- Please follow any signage that you may find around the grounds, or instructions given to you by our staff.
- Only 1 person to queue to order food in Levens Kitchen.
- We are encouraging all payments to be made with a contactless card. Payment limits have been increased to £45 per transaction on cards and mobile payment options have no limits.
- We have provided our staff with any necessary PPE.
- Dogs (with the exception of assistance dogs) are not permitted in the House and Gardens, or inside Levens Kitchen but are most welcome on Levens Kitchen Terrace and in the shop courtyard area.
- Toilet facilities are open for our visitors.
We are sure you will appreciate that this is an ever-changing situation and we are constantly reviewing arrangements, but if you would like to discuss anything with a member of staff, or spot a problem, we would really like to hear from you before you leave, so please speak to us – we are a friendly and helpful team!
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